Overview
A leading medical education and consultancy platform partnered with Banao Technologies to develop an AI-powered answer engine that simplifies access to reliable surgery and perioperative care information. The platform connects doctors, nurses, and patients, providing verified insights and recommendations while reducing the burden on the client’s support team.
Industry
Healthcare & AIBusiness type
Medical Consulting & Knowledge Platform
Services
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Impact After Deployment
After implementing the AI-driven PoC, the client drastically reduced manual response times and automated thousands of recurring question-answer interactions. The solution proved scalable, investor-ready, and helped secure major funding for full-scale deployment. Medical professionals and patients can now get verified responses instantly, improving user satisfaction and platform reliability.
Key results achieved after deployment
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medical-related questions automated through AI-powered Q&A processing,
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unique visitors monthly interacting with the intelligent assistant, and
0%
time saved in responding to repeated medical queries.
Challenge
The client faced an overwhelming number of medical inquiries daily from doctors, nurses, and patients. Their internal team struggled to manage responses efficiently, and maintaining quality across diverse medical topics was time-consuming. They needed a secure, trainable AI system that could automatically provide verified responses and continuously improve through fine-tuning.
Our Solution
Banao Technologies developed a Proof of Concept for an AI-powered question-answer engine leveraging OpenAI’s Davinci model. The web-based solution allowed the client to train the AI model using their proprietary medical knowledge base, track question accuracy, and improve performance via continuous fine-tuning. Integrated with secure cloud architecture, the PoC also included admin tools to manage datasets, view response analytics, and monitor version performance.
Features Implemented:
- AI-driven answer engine integrated with OpenAI Davinci model
- Admin dashboard to manage Q&A datasets and track performance
- Automated overnight fine-tuning with real-time accuracy tracking
- Secure cloud deployment with AWS EC2, RDS (PostgreSQL), and S3
- Medical disclaimer feature to ensure compliance and user safety
Key Features Implemented
A fine-tuned AI engine built to automate medical question answering while maintaining transparency, accuracy, and compliance.
AI Question-Answer Engine
Trained with 100+ curated medical Q&A pairs, allowing continuous fine-tuning for better contextual responses.
Admin Management Portal
Admins can add, edit, and review questions, train models, and track incorrect responses for model retraining.
Secure Cloud Infrastructure
Deployed using AWS EC2 and PostgreSQL for scalability and hosted via Amazon CloudFront for faster delivery.
Compliance & Accuracy Checks
Built-in medical disclaimers and data security measures aligned with healthcare communication standards.
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Frequently Asked Questions
What was the AI model used in the PoC?
We used OpenAI’s Davinci model due to its superior natural language understanding and adaptability in healthcare-related queries.
Can the model be retrained by non-technical users?
Yes, the system includes an admin panel that allows customers to retrain the model easily using updated question-answer pairs.
How secure is the data?
All user data and Q&A history are encrypted and stored on AWS RDS with end-to-end data security and compliance controls.
What business impact did it create?
The solution helped automate 90% of routine queries and reduce manual effort by 45%, enabling the customer to scale faster.