AI for Customer Support
Deliver Effortless Support with AI-Powered Automation
Banao Technologies helps you redefine customer experience with intelligent, always-on AI support systems. From 24/7 virtual assistants and smart ticketing to automated sentiment analysis and knowledge discovery, our solutions enable faster resolutions, happier customers, and lower support costs. We integrate domain-trained AI seamlessly into your existing channels to transform customer service from reactive to proactive.
Smarter Support Starts with AI
Customer expectations are higher than ever—speed, personalization, and convenience are no longer optional. AI empowers your support teams to meet these demands while reducing response times, automating queries, and uncovering insights from conversations. At Banao, we blend machine learning, natural language processing, and automation to help your brand deliver meaningful, consistent, and scalable support experiences.
AI-Powered Support Solutions We Offer
We build and integrate end-to-end AI support systems tailored to your brand’s voice, customer journey, and operational needs.
Let’s Automate Your Support
AI Chatbots & Virtual Assistants
Deploy intelligent bots that handle FAQs, guide users, resolve tier-1 queries, and escalate complex issues to human agents smoothly.
Smart Ticket Routing & Triage
Automatically classify, prioritize, and assign support tickets to the right team or agent using NLP and historical resolution patterns.
Sentiment Detection & Customer Insights
Analyze chat and email tone in real-time to detect frustration, urgency, or satisfaction—enabling better agent responses and reporting.
Conversational AI & NLP Engines
Build natural, dynamic conversations with AI trained on industry-specific jargon, customer behavior, and multilingual datasets.
Self-Service Knowledge Base Integration
Connect bots to internal knowledge hubs so customers get instant, accurate answers without waiting in a queue.
Voice Bots & IVR Automation
Create intelligent voice assistants and automate call center workflows with voice recognition and AI-driven IVRs.
Feedback Collection & NPS Automation
Gather customer feedback in real-time through conversational surveys, and analyze sentiment trends with AI analytics.
End-to-End Support Automation
Build fully integrated support ecosystems that work across web, mobile, email, and voice with unified AI orchestration.
Industries Benefiting from AI Support
E-commerce
Deliver 24/7 customer service for order tracking, returns, and queries while reducing cart abandonment.
EdTech
Provide instant assistance to students and parents with multilingual bots, course recommendations, and onboarding guidance.
Healthcare
Enable patients to schedule appointments, get FAQs answered, and receive care updates through conversational AI.
Banking & Fintech
Assist customers with account info, fraud alerts, and transactions through secure AI-enabled chat and voice bots.
Telecom
Automate common service requests, reduce call volumes, and detect churn signals in real-time.
Travel & Hospitality
Manage bookings, cancellations, and 24/7 guest support across channels with multilingual, responsive bots.
Recent Work
Design | Web Development | Android App Development | AI/ML
Manentia AI
In 2020, Manentia AI emerged to streamline diagnostics. Their teletracking software empowers physicians with accurate reports, allowing dedicated patient care anytime, anywhere.
Our Customer Support AI Implementation Process
Support Audit & Use-Case Discovery
Identify common pain points, repetitive queries, and escalation patterns to define AI opportunities in your support funnel.
Training Data Strategy
Gather historical tickets, chat logs, and knowledge base content to prepare datasets for training NLP and automation models.
Bot Design & Persona Modeling
Define the tone, personality, and response structure of your virtual assistants in alignment with your brand’s identity.
Model Development & Testing
Build AI models for intent classification, sentiment detection, and conversational flows, followed by rigorous A/B testing.
Multi-Channel Integration
Deploy the bot on your website, mobile app, WhatsApp, or helpdesk with seamless CRM, email, and ticketing integrations.
Monitoring & Continuous Improvement
Track bot performance, resolution rates, and customer feedback to fine-tune models and improve satisfaction continuously.
Client Success Stories
Ananya Bhardwaj
VP, Strategy & Innovation, NovaChain
Harshil Jain
Head of Digital, MedNova Health
A game-changing consulting engagement
The Banao team gave us a clear AI strategy that accelerated our adoption by 18 months. Their structured approach and business-first thinking were exceptional.
Where we're located
Let's Build Something Great Together. 🤝
Here is what you will get for submitting your contact details.
45 minutes of free consultation- A strict non-disclosure agreement
- Free market & competitive analysis
- Suggestions on revenue models & planning
- Detailed feature list document
- No obligation proposal
- Action plan to kick start your project
Frequently asked questions
Can AI fully replace human agents?
Not entirely. AI handles repetitive, common queries and routes complex ones to humans. It reduces workload, not replaces human empathy and critical thinking.
What channels can AI support tools work on?
We deploy bots on websites, apps, WhatsApp, Facebook Messenger, email, voice systems, and internal helpdesks based on your business needs.
How do you train the bots for our domain?
We use historical chat logs, FAQs, and support data from your business to fine-tune intent detection and response generation using custom NLP models.
What KPIs can we improve using AI support?
AI boosts resolution rate, first response time (FRT), average handle time (AHT), CSAT, and overall customer retention.
Can your AI bots handle multiple languages?
Yes. We build multilingual AI bots using translation models and language-specific training data to serve global audiences effectively.