Overview
The UAE’s national CSR & sustainability authority, Majra, collaborated with Banao to revolutionize internal communication, knowledge management, and learning engagement through an AI-driven enterprise solution. The goal was to automate workflows, enhance accessibility, and empower employees with a centralized bilingual platform.
Industry
GovernmentBusiness type
Government Authority
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Impact After Launch
After launch, Majra experienced a significant improvement in internal collaboration and information retrieval speed. The bilingual chatbot and intranet portal reduced response delays, while the gamified learning platform encouraged active participation and boosted overall engagement.
Key results achieved after deployment
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AI chatbot accuracy across English & Arabic languages,
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reduction in manual information retrieval time, and
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growth in employee engagement through e-learning.
Challenge
Majra faced difficulties managing a large volume of bilingual content, with employees spending excess time searching for documents and updates across different platforms. They also lacked a unified knowledge and learning system to train and engage staff effectively.
Our Solution
Banao developed a bilingual AI chatbot integrated with a SharePoint-based intranet and an interactive e-learning platform. The chatbot provided instant answers from internal data, while the portal enabled seamless document management and workflow automation.
Features Implemented:
- Bilingual AI chatbot (English & Arabic)
- Secure internal document search and knowledge access
- Role-based intranet with workflow automation
- Gamified e-learning hub with progress tracking
Key Features Implemented
A cohesive ecosystem combining conversational AI, workflow automation, and engaging learning experiences.
Bilingual Conversational AI
Delivers accurate responses in both English and Arabic to streamline internal communication.
Centralized Knowledge Hub
Empowers employees to access verified internal documents, policies, and data instantly.
Automated Workflow Integration
Manages tasks, document approvals, and team collaboration through a custom SharePoint setup.
Engaging E-learning Platform
Provides interactive training modules, quizzes, and progress reports to enhance skill development.
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Frequently Asked Questions
Does the chatbot support both English and Arabic?
Yes, the AI chatbot is fully bilingual and achieved 92% accuracy in English and 89% in Arabic.
How did the solution improve workflow efficiency?
By centralizing document access and automating repetitive processes, it reduced search time by 70%.
What engagement increase was seen post-launch?
The e-learning system achieved a 68% course completion rate within the first few months.
Is the platform scalable for future modules?
Yes, the architecture supports future expansion in terms of departments, data, and language additions.