Government · Permit processing automation
Banao builds permit-processing automation for government departments — application intake that checks document completeness at submission, flags missing items before the file moves, and fast-tracks clean applications through review without manual re-checking at every stage.
The result is fewer counter visits from resubmitting applicants, shorter average approval times for complete cases, and officers spending time on judgment-calls rather than document chasing. Every step integrates into the department software and data systems you already run.
Majra UAE— structured permit intake and application tracking built for a national digital platform.
Each item below addresses a specific point where a permit application stalls, gets re-entered, or returns to the counter.
The application is checked for completeness and document presence the moment it is submitted — online, at a kiosk, or at the counter — so a clerk sees only files that arrived with everything required.
When required attachments are absent or a field is inconsistent, the system identifies the gap, tells the applicant exactly what is needed, and holds the file rather than forwarding an incomplete case.
Applications that pass all intake checks route directly to the review queue without waiting behind incomplete files — so an officer's first look is at a case ready to approve, not one that needs correction.
The system cross-checks the applicable fee against the permit type, confirms payment before the file advances, and flags discrepancies for a finance officer rather than letting a short payment reach approval.
Applicants see where their permit stands — received, incomplete, under review, approved — through a self-service channel, which reduces inbound status enquiries at the counter and on phone lines.
Every intake decision, document check, and routing step is logged with timestamps and officer IDs. Supervisors can pull a full file history, and inspectors get a clean audit trail rather than reconstructed notes.
Metrics shown dotted (··) are being finalised for our case-study metrics pack. The work is live; numbers are published only once verified.
Majra UAE
For Majra, a UAE national platform, Banao built structured application intake with document validation and real-time status tracking — so applicants arrived at review stage with complete files and officers spent their time approving rather than returning cases for correction.
Banao operates a ~300-person engineering company on AI we have already deployed on ourselves. InterviewGod structures and validates every candidate's application before a Banao interviewer opens a file. Vikaas processes and routes inbound business enquiries end to end.
We are not hypothesising about what automated intake does to a team's workload. We live with it every working day — which is the standard we hold a permit-processing deployment to before it goes near a department counter.
Automating intake makes sense when the problem is volume and document completeness. It does not always make sense, and we will say so:
Before any build quote, we need to understand your current intake volume, the rate of incomplete applications, and what the downstream systems look like.
On-site at your department if needed. You leave with a ranked set of automation opportunities, a baseline on the current incomplete-application rate and its cost in officer hours, and a go/no-go per opportunity — yours to keep. Proceed, and the Sprint fee is credited against the build.
Intake validation and document-check logic first, then routing and status tracking. We integrate with your existing case management, payment, and notification systems and deliver documentation your team can maintain.
Counter staff and case officers trained before go-live. A human-in-the-loop step on any decision a regulation requires an officer to sign off on. Full audit trail from day one and a support window after handover.
Our application forms are still paper at the counter. Where do we start?
Paper intake is step one, not a blocker. Banao digitizes counter forms and handwritten applications using OCR as the opening deliverable, giving the automation layer something structured to validate. Getting paper into a database is the first measurable win, not a prerequisite you must solve alone.
Which permit types does this work for?
The intake validation and routing logic adapts to any permit or licence type — building, trade, environmental, vehicle, or event. What matters is whether the eligibility rules and document requirements can be written down consistently. The Discovery Sprint establishes that for your specific permit categories.
Can applicants still walk in to the counter, or is this online only?
Both. Counter staff enter the application through the same intake system as online submissions. The validation runs either way, so the officer does not carry the document checklist in their head — the system flags gaps immediately, at the desk.
How do we keep a human accountable for the approval decision?
Automation handles intake, document checks, and routing. The approval decision stays with a named officer. The system records who approved what and when, so the audit trail on a permit decision is stronger than a manual paper file, not weaker.
We are approaching a tender. Can we use the Discovery Sprint output as input for the RFP?
Yes — that is one of the most common uses. The Sprint produces a ranked opportunity list, baseline cost-of-backlog numbers, and a go/no-go per item, which gives a procurement committee enough to write a scoped RFP rather than a broad one. The Sprint output is yours regardless of what you do next.
Bring the current average time from submission to approval and the incomplete-application rate. In 45 minutes we will tell you where automation changes the number — and what it would take to build.
Book a 45-min scoping call